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Skip to content Please select the size and colour of the jackets you want and then add the product to your quote. Once you have added all the products you would like to be quoted on, submit quote and we will get back to you with all the details you need to know.
Or you can just click on “Get a Quick Quote” and away you go.
A handling fee is an amount which is charged on top of your order subtotal and shipping fees.
Handling fees are only charged once per order, not to each individual product in an order.
Brand Innovation reserves the right to charge a 25% handling and admin fee, for orders cancelled.
The penalty fee is at the discretion of Brand Innovation.
Brand Innovation, however, will be entitled to recover from you the direct cost of purchasing the products.
In the case of an order not paid within 10 working days; the order will be cancelled, products will be returned to stock and a 25% handing fee will be charged where the invoice is valued at R5000 or more.
ETA is the estimated time of arrival of products.
You are able to place back orders for incoming stock
When we order new stock from our suppliers we cannot guarantee a date that the stock will be available for order.
Possible reasons for this include manufacturing, shipping and stock clearing customs delays which could postpone the entire ship
Your order goes onto backorder if you are happy to receive your order at the later date or you will be issued with a refund.
We would need your logo in a high-resolution format, which is either:
This is artwork that we can manipulate and separate into individual elements for branding.
This artwork is also of the highest quality and is in the original design format.
Vector artwork is created using vector illustration software programs such as Adobe Illustrator or Corel Draw.
These programs use points, lines and shapes to create artwork that can be scaled infinitely without any loss of quality.
Vector artwork is editable and the artwork can be changed according to your specifications.
To check if the artwork is vector, zoom into the image.
If you see pixelated edges it means the artwork is non-vector (vector artwork will remain crisp and clear no matter how much you zoom into the image).
Alternatively, click on the artwork and if a blue block appears around it, it means that the artwork is non-vector and the elements cannot be separated.
When artwork contains wording in a certain font and the font is not converted to curves or paths it remains in a text format.
This means that when the artwork is imported into a design program the program reads it as text that can be edited.
If we do not have the font in which the wording was created, the design program will automatically convert it to a font that we have, compromising the original artwork.
Converting to curves results in the design program reading the front as a drawing instead of text and, as such, the program does not require the font.
Alternatively, you can send us the font file to install.
We cannot redraw the artwork if it is not converted to curves because as soon as we put the artwork into a design program to start redrawing it will substitute the font with a different font.
Pantone colours are colours specified in the Pantone Matching System (PMS).
Each Pantone colour is identified with a number and a name.
This standardised colour system is used across many industries to refer to the same colour by the number that indentifies it.
Pantone colours help manufacturers to verify that colours match the specifications they have been given.
Set-up is when the branding machine is configured for a specific order. With every order, the machine parameters must be changed because they vary depending on the item.
A setup takes approximately 45-60 minutes in all branding departments, expect for screen and pad printing where it can take 45-60 minutes for each colour being branded.
A branding guideline is a document that provides a set of rules and guidelines for how and where an item can be branded.
You most definitely can.
A mock-up is a visual representation of a design. Mock-ups are created to give a realistic preview of how a final design will look before it is used in branding.
In order to determine the most suitable brand option, all items are tested before a guideline is drawn up.
If the item has a seam or border, it must be branded on that flat part of the product without any obstruction so as to limit the available area for branding.
Similarly, we can’t brand on a curved as it causes the branding to distort.
These factors shall be taken into account, together with productivity and quality of the branded product, so as not to compromise on our high level of branding.
If the item is lined, e.g. a cooler bag, it is difficult to screen print more than one colour.
In printing we have to apply a light glue spray to the board that the item is loaded on so as to prevent movement of the item during printing.
This ensures that the item is loaded on so as to prevent movement of the item during printing.
This ensures that the branding position is consistent and that, when branding more than one colour, the registration of the logo is correct.
In cases where an item has a lining, only the bottom layer of the lining adheres to the board, leaving the top layer loose; as a result we cannot ensure that all of the colours in the logo will register (line up) correctly and consequently restrict the number of colours we brand on certain items.
The number of print colours may also be restricted due to the type of material the item is made of.
When we brand a multi-colour logo the print must be dried after each individual colour when branding and we have to restrict the number of print colours.
Our delivery process is easy peasy!
We deliver door-to-door countrywide within 7-10 working days from the date of artwork approval.
Our clients are located across South Africa, so we use various courier services for deliveries.
Certain outlying areas in South Africa will be charged more for delivery.
If you are situated outside of South Africa, we can deliver straight to your couriers.
We will follow up to confirm that you have received your items in good order!
Please note that we will only deliver once we have received full payment.
The delivery of your order is dependent on production and your specific products.
The average lead time for branded items is 7 to 10 working days from the approval of artwork and receipt of deposit.
The average lead time for unbranded items is 3 to 5 working days.
Depending on the branding type, the quantity and our production schedule, the lead time might be different from stated above.
If you have any urgent orders, please contact us and we will see if we are able to assist.
At Brand Innovation we pride ourselves in never delivering late.
Splitting your delivery depends on the quantity of your ordered units, our storage capacity, your delivery dates and stock levels.
Please contact your Account Executive for the organisation of a split delivery.
We will always try to accommodate your needs within reason and capability.
Once you have confirmed your order, you cannot change your delivery address.
It is important to always check that you have given us your correct delivery address and details to ensure a smooth and successful order process.
If you urgently need to change your delivery address, please let us know before we send your order for delivery.
Payment by EFT is best.
For items where you do not require branding, full payment is required prior to delivery.
If your order includes branded items, we require a 60% deposit upfront, prior to branding and a 40% full payment prior to delivery.
Please note that we do not proceed with branding or dispatch your order until the amount has reflected in our account.
We require a 60% deposit after your quote has been confirmed, to process your order.
Please note that the remaining balance is due prior to delivery.
Please note that we will not start branding without a 60% deposit and we will only release your order upon full payment of the order.
We require payment of the remaining 40% of the balance prior to the delivery of your order.
We will only release your order for delivery or collection once you have paid the full balance of your order.
When the print colour is changed, the machine has to be set up again.
For instance, for screen printing, once your artwork or logo is printed in the first colour, the screen has to be taken off the machine, the ink cleaned off and then the machine has to be set up again before your artwork or logo is printed in another colour.
If your artwork or logo is the same colour but is being placed on different colour items, only one set-up is charged.
We are a company who takes pride in ensuring that you stay updated with your order and delivery.
If any delivery delays, branding or stock issues occur, we keep you informed and try our best to find a solution.
Please note that we do not typically do deliveries via courier beyond the borders of South Africa.
However, we will liaise with your couriers to make the delivery possible.
International deliveries are sent via airmail parcel post. The lead time for international deliveries is normally 2-3 weeks once your order has been dispatched, but custom delays are beyond our capability so your order could take longer.
For further information please visit our Shipping Policy page.
If you are not satisfied with the items you received, we will replace your items with new items.
For your items to be considered for return/replacement:
Once your items have been returned to us in good order, we will replace them with new items within a reasonable time.
We will not accept items for replacement where the seal has been broken, i.e. technology items with a seal.
Please note that branded items may not be returned. This will only be allowed if the items are faulty.
Once again, we will have to be notified within 24 hours of you receiving the delivery. In this case, you will be held accountable to pay a 25% handling and admin fee.
We will not accept items for return/replacement without written consent and an invoice/proof or purchase which matches.
For further information please visit our Returns and Refunds Policy page.
Half chest measurement is the width of a garment, not the body.
How is half chest measured?
It is measured in cm from under the left arm across the chest, to under the right arm.
Please note the following:
Downsizing for clothing is when a garment is taken in to be altered to the size you want.
When do I downsize clothing?
Please note we do not downsize for the following styles:
| Monday - Friday | 8:00 AM - 5:00 PM |
|---|---|
| Weekends | Closed |
| Public Holidays | Closed |
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